Support
Help and safety information
If this is an emergency
Call 999 if you have chest pain, difficulty breathing, symptoms of a stroke, or an erection lasting more than four hours. For urgent advice that isn't an emergency, call 111. If you're struggling with your mental health, the Samaritans are on 116 123, free, at any time.Getting in touch
support@homingo.example
We reply within one working day.
Post
Homingo Pharmacy Ltd
1 Example Street, London, EC1A 1AA
Common questions
How do I report a side effect?
Email us at support@homingo.example with your order reference and what you've experienced. Also report it to the MHRA through the Yellow Card scheme at yellowcard.mhra.gov.uk, which is how safety signals get picked up nationally.
My order hasn't arrived. What now?
Check the tracking link in your account first. If it has been more than three working days past the expected date, contact us and we will chase the courier or send a replacement.
Can I change my delivery address?
Yes, from My details in your account, as long as the order has not yet been dispensed. Once it has been dispensed we cannot redirect it.
What if my treatment isn't working?
Get in touch rather than doubling your dose. Follow-ups are free, and a prescriber can look at timing, dose, or whether something else would suit you better.
Making a complaint
Email us and we'll acknowledge it within three working days. If you're not happy with how we handle it, you can take it to the General Pharmaceutical Council at pharmacyregulation.org, or to the regulator of the prescriber involved.
For concerns about how we've handled your data, see our privacy policy.